Terms of Use

1. Introduction

Welcome to Mary's House Cleaning. These Terms of Use (the "Terms") govern your use of the website maryshousecleaning.com (the "Website") and the residential cleaning services we provide in the San Francisco Bay Area, California, and the Marietta and Atlanta area, Georgia (the "Services"). In these Terms, "Mary's House Cleaning," "we," "us," and "our" refer to the business operating the Website.

Please read these Terms carefully. They work together with our Privacy Policy, which explains how we handle your personal information.

2. Acceptance of Terms

By accessing or using the Website, requesting a quote, or scheduling or receiving Services, you confirm that you are at least 18 years old and that you agree to these Terms. If you are using the Website or booking Services on behalf of another person or a property you manage, you confirm that you have the authority to do so.

If you do not agree with these Terms, please do not use the Website or the Services.

3. Description of Services

Mary's House Cleaning provides professional cleaning for homes, apartments, and offices, including:

• House cleaning on a one-time or recurring basis (weekly, every two weeks, or monthly).
• Standard cleaning, deep cleaning, move-in / move-out cleaning, apartment cleaning, vacation rental cleaning, and post-construction cleaning.
• Optional add-on tasks requested at the time of booking, such as interior window cleaning, inside-the-refrigerator or oven cleaning, baseboards, interior cabinets, laundry, or basement cleaning.

The specific tasks included in each visit depend on the service type and the scope agreed when your quote is confirmed. Service descriptions on the Website are general and may be adjusted to the condition, size, and needs of your home. We may decline or discontinue a service that we consider unsafe, outside our scope, or materially different from what was quoted.

4. Service Quotes and Estimates

You may request a quote through the Website's quote form, by phone, or by text message. Quotes are prepared from the information you provide (for example the type of cleaning, frequency, number of bedrooms and bathrooms, add-ons, and location) and are estimates, not final invoices.

If the actual condition, size, or scope of the home differs materially from the information provided, we may revise the price before or at the start of the appointment. We will let you know before performing work at a price different from the one quoted, and you may decline the revised service. Quotes are valid for the period stated when the quote is provided; after that period, pricing may be updated.

5. Scheduling and Appointments

Submitting a quote request does not create a confirmed booking. An appointment is confirmed only after our team contacts you and you both agree on the date, time window, scope, and price.

We make every effort to arrive within the agreed time window. Traffic, weather, and the duration of earlier appointments can occasionally affect arrival times; we will notify you of significant delays. Recurring customers may be assigned a regular schedule, which we may need to adjust around holidays or with reasonable notice.

6. Customer Responsibilities

To help us deliver a safe, efficient cleaning, you agree to:

• Provide accurate information when requesting a quote and let us know about any changes before the appointment.
• Make the property accessible at the scheduled time (see Section 9) and ensure utilities such as water and electricity are available.
• Secure or remove cash, jewelry, important documents, firearms, and other valuables or sensitive items before our team arrives.
• Tell us in advance about pets, alarm systems, surfaces that require special care, fragile or high-value items, and any product allergies or sensitivities in the home.
• Tell us about any hazardous conditions, such as mold, pest infestations, biohazards, or structural issues, before the visit.
• Treat our team members with courtesy and provide a safe working environment.

7. Pricing and Payments

Prices are based on the service type, frequency, size and condition of the home, add-on tasks, and location, and are confirmed with your quote. Promotional discounts advertised on the Website apply only as described in the offer and may be changed or withdrawn at any time.

Payment is due as agreed at the time of booking, using the payment methods confirmed by our team. We will not add fees that were not disclosed before the service was performed.

8. Rescheduling and Cancellations

We understand that plans change. If you need to reschedule or cancel an appointment, please contact us as early as possible by phone or text at (415) 324-9682 so that we can offer the time to another customer.

We ask for as much notice as possible when you need to cancel or reschedule. Any cancellation terms that apply to your appointment are confirmed with you when it is booked, and we will never apply a charge that was not disclosed to you in advance.

We may also need to reschedule in rare cases, such as illness, severe weather, or emergencies. If that happens, we will notify you as soon as possible and offer the next available appointment. You will not be charged for an appointment we cancel.

9. Access to Property

You are responsible for providing access to the property at the scheduled time, whether by being present, leaving a key or lockbox code, or arranging access with a building manager. Any keys or codes you entrust to us are kept secure, used only to perform your Services, and returned or deleted when service ends.

If our team arrives and cannot enter the property, we will try to reach you by phone or text. If access cannot be arranged within a reasonable time, the appointment may be treated as a cancellation under Section 8.

10. Service Limitations

For the safety of our team and the protection of your home, our Services do not include:

• Cleaning of bodily fluids, animal waste beyond routine litter areas, mold remediation, pest infestations, or other biohazards.
• Moving heavy furniture or appliances, or cleaning behind them unless they can be moved safely without risk of damage.
• Exterior work such as outdoor windows, gutters, roofs, pressure washing, or yard work.
• Climbing above the reach of a standard two-step ladder.
• Restoring surfaces that are permanently stained, worn, or damaged, or removing conditions that require specialized restoration services.

Some tasks (for example interior windows, inside the oven or refrigerator, laundry, or baseboards) are available as add-ons and are included only when agreed in your quote. If you are unsure whether a task is included, please ask before the appointment.

11. Satisfaction and Service Concerns

We take pride in our work, and our team asks for feedback during and after each visit. If you are not satisfied with any part of a cleaning, please let us know promptly so we can make it right. Our work is backed by a 100% satisfaction guarantee: if you report a concern promptly after your visit, we will return to address the areas in question at no additional charge.

Concerns should be sent to contact@maryshousecleaning.com or by text or phone to (415) 324-9682, with a description and, where possible, photos of the areas in question.

12. Property Damage and Liability

Our team members are trained to treat your home with care, and Mary's House Cleaning is licensed, fully insured, and bonded.

If you believe our team damaged something during a visit, please notify us as soon as possible, ideally within 24 hours, so we can review what happened. We will investigate in good faith and, where we are responsible, repair, replace, or otherwise resolve the issue in a reasonable manner, subject to Section 16.

We are not responsible for damage resulting from pre-existing wear, defective or improperly installed items, surfaces that were already damaged, items that were not secured as described in Section 6, or conditions you did not tell us about in advance.

13. Website Content and Intellectual Property

The Website and its content — including the Mary's House Cleaning name and logo, text, photographs, graphics, and design — are owned by Mary's House Cleaning or used with permission and are protected by copyright, trademark, and other laws. Customer reviews displayed on the Website belong to their authors and are shown through a third-party review service.

You may view and print pages of the Website for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, or create derivative works from the Website's content, or use our name or logo, without our prior written permission.

14. Third-Party Links

The Website may contain links to third-party websites and services, such as our social media profiles and the review platform that displays customer reviews. These links are provided for convenience. We do not control third-party sites, do not endorse their content, and are not responsible for their practices. Use of third-party sites is subject to their own terms and privacy policies.

15. Disclaimer

The Website is provided "as is" and "as available." While we try to keep the information on the Website accurate and current, we do not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components, or that the information on it is complete or up to date. Service descriptions, checklists, and photographs are illustrative and do not guarantee a specific result in every home.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Website, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section limits any warranty or remedy that cannot be excluded under applicable consumer protection law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Mary's House Cleaning and its owners, employees, and contractors will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, data, or goodwill, arising out of or related to your use of the Website or the Services.

To the fullest extent permitted by applicable law, our total liability for any claim arising out of or related to the Services will not exceed the amount you paid for the specific service visit that gave rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. For Services performed in Georgia, nothing in these Terms limits the protections available to you under Georgia law.

Nothing in this section prevents you from relying on consumer protection rights available in the state where you live.

18. Changes to Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may also be communicated on the Website or directly to existing customers. Your continued use of the Website or the Services after a change means you accept the updated Terms.

19. Contact Information

Questions about these Terms, our Services, or a specific appointment can be directed to: